Returns & Exchanges

Due to the perishable nature of our gourmet chocolates, Godiva stands behind the quality of our products and offers a 100% satisfaction guarantee. If your order arrives damaged or does not meet our premium standards, please contact us within 15 days of delivery for a replacement or refund.

Return Process

• 1.
  Review Our Guarantee

  Ensure your request is submitted within 15 days of receipt, as we cannot accept returns for items that were stored incorrectly or ordered in error.

• 2.
  Contact Customer Care

  Reach out to our support team with your order number and details regarding the issue to receive a Return Merchandise Authorization if applicable.

• 3.
  Provide Documentation

  For items damaged during transit or affected by temperature, please provide clear photographs of the packaging and product to expedite your claim.

• 4.
  Resolution Processing

  Once your claim is verified, we will initiate a complimentary replacement shipment or issue a full refund to your original payment method within 5-7 business days.