Frequently Asked Questions
Everything you need to know about your Godiva chocolate experience.
How do you ensure chocolate doesn't melt during shipping?
We use specialized temperature-controlled packaging and cold packs during warmer months to ensure your chocolates arrive in perfect condition.
Are Godiva chocolates Kosher certified?
Most of our chocolate products are OU-D certified Kosher. Please check the specific product packaging or individual product pages for the Kosher symbol.
What is the shelf life of Godiva chocolates?
To enjoy the peak flavor and texture, we recommend consuming our truffles and pralines within 2-3 weeks of purchase when stored in a cool, dry place.
Do you offer allergen-free options?
While we take precautions, all of our products are manufactured in facilities that handle nuts, soy, dairy, and wheat. Please review the ingredient list for specific allergen information.
Can I track my order after it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number to monitor your delivery status in real-time.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order is damaged or incorrect, please contact our customer service for a replacement or refund.